What must happen if there is a dispute between the contractor and the homeowner?

In the context of disputes between a contractor and a homeowner, mediation serves as an essential first step for conflict resolution. This approach emphasizes open communication and collaboration, allowing both parties to express their concerns and work towards a mutually agreeable solution without escalating the situation to legal proceedings.

Mediation is often preferred because it can be less costly and time-consuming compared to legal action. It also fosters a more amicable relationship between the parties, which can be particularly beneficial in the home improvement industry, where ongoing relationships may be important for future projects or referrals.

While other options suggest different approaches to handling disputes, they do not reflect the importance of trying to resolve issues amicably through mediation. Legal action can create animosity and lead to greater expenses, while filing complaints with regulatory authorities may bypass direct communication between the parties. Ignoring a dispute is counterproductive and can often exacerbate tensions and complicate resolution efforts. Thus, attempting to resolve the issue through mediation is a practical and constructive approach in these situations.